"I am not sure how we managed before Veevart."
Royce, Technology and Process Manager, HTBG
Two Years Searching for a System That Could Do It All.
Hawaii Tropical Botanical Garden is a nature preserve and living museum dedicated to giving every visitor a lasting connection to the natural world. Delivering that experience at scale requires operational excellence behind the scenes.
For years, the garden had no integrated system to unify ticketing, retail, membership, reservations, and financial reporting. Leadership had identified Salesforce as the right foundation, but finding the right application to pair with it proved elusive. Multiple attempts to connect separate platforms failed. Staff found new processes confusing, adoption was low, and departments stayed siloed.
The breakthrough came almost by accident.
No Integrated System
Ticketing, retail, membership, and financial reporting all lived separately with no connection between them.
Failed Implementation Attempts
Multiple efforts to stitch platforms together did not take hold. Confusion and low adoption persisted.
Siloed Departments
Without a shared system, teams could not collaborate effectively and leadership lacked access to real-time data.
Two Years of Searching
The garden spent two years evaluating CRM and point-of-sale systems before finding the right fit.
"It wasn't until I casually mentioned to a Salesforce rep that we refer to ourselves as a living museum that he mentioned Veevart."
Royce, Technology and Process Manager, HTBG
Veevart on Salesforce, and the Fit Was Immediately Clear.
Once the HTBG team looked into Veevart, the decision was straightforward. Admissions, booking-based workflows, and embedded retail functionality, all running natively on Salesforce. One system, one source of truth, one place where every department could finally see the full picture.
A Structured, Transparent Implementation
Tasks and deadlines were clearly defined, data import templates were provided, and the Veevart team held regular check-in meetings throughout. The learning curve was real, but the process was manageable.
Online Ticketing, Reservations and Bookings
Admissions and tour bookings moved online, reducing manual handling and improving the guest experience from the first point of contact.
Membership Tracking and Direct Communications
A digital mailing list and membership tracking gave the team new tools for staying connected with their most loyal visitors.
Marketing and Analytics Previously Unavailable
Online analytics opened up marketing capabilities the garden simply did not have access to before.
Year-Over-Year Performance Comparisons
Management can now compare performance across time periods on demand, enabling smarter, faster spending decisions.
From Siloed and Manual to Reconciled by 9 AM.
75% Reduction in Reconciliation Time
All customer transactions from Veevart upload to QuickBooks Online nightly. Bank data downloads each morning. By 9 AM every day, the prior day's books are fully reconciled.
More Than an Hour of CPA Meeting Time Saved Weekly
Cleaner, faster financial data means less time spent with the accountant and more time running the garden.
Real-Time Business Intelligence
Revenue broken down by type and merchandise, year-over-year comparisons available on demand, and live operational data accessible at any time of day or night.
An Adoption Problem, Solved
The platform is intuitive enough that staff focus on their actual goals rather than struggling with the software. The longstanding adoption problem that plagued previous implementations simply went away.
Departments Working From a Shared Source of Truth
With all customer activity visible across the organization, teams collaborate more effectively and management makes decisions based on real data.
The Support Is the Differentiator.
HTBG is candid that one of their strongest reasons for recommending Veevart has nothing to do with features. It is the quality of the relationship.
In the technology industry, customer service is frequently outsourced and impersonal. For an organization whose point-of-sale system is its most critical operational tool, that is not acceptable. The Veevart team is described by HTBG staff as responsive, genuinely invested in their success, and personal. Staff members know Veevart team members by name and face, something they cannot say about any other vendor.
"The Veevart team feels like a family. They are incredibly responsive and helpful. I cannot say that about my other accounts."
Royce, Technology and Process Manager, HTBG
Without Hesitation.
HTBG's position is clear: organizations doing this type of work cannot operate at a high level without an integrated system. For any museum, botanical garden, or living history site searching for a platform that combines admissions, retail, CRM, and financial reporting in one place, backed by genuine customer service, Veevart is the recommendation.