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Articles about technology, best practices and events in the Art, Design, and Culture Environment.

Articles

CEO Love Letters

On Business and Other Books

How Museums Can Turn Visitor Data into Strategic Insight

Discover how connected visitor data helps museums improve marketing, programming, fundraising, and membership strategies by turning everyday transactions into actionable insights.

Ticketing vs CRM: Why Museums Can't Afford to Keep Them Separate

Discover why separating ticketing and CRM is costing museums valuable visitor insights, memberships, and fundraising opportunities. Learn how a unified platform helps turn every ticket purchase into a lasting relationship.

The Complete Guide to CRM for Museums and Cultural Institutions

A comprehensive guide to museum CRM software: what it is, why generic CRMs fail cultural institutions, core capabilities, evaluation criteria, and how to measure ROI.

From Dumpster Diving to $100M: How Vince Kadlubek Built Meow Wolf into an Immersive Art Powerhouse

Meow Wolf co-founder Vince Kadlubek traces the wild journey from pulling materials out of dumpsters in Santa Fe to raising $100M and building one of the most talked-about immersive experience companies in the world and what nearly broke him in the process.

The Hidden Complexity of Museum Financial Reconciliation

Museum finance teams spend hours reconciling disconnected systems for ticketing, memberships, donations, retail, and programs. Learn why fragmented technology creates costly reconciliation challenges and how integrated systems simplify month-end close.

Online vs On-Site Ticketing: Why Museums Need Both in One System

Many museums use separate systems for online and on-site ticketing, creating operational inefficiencies, reporting issues, and poor visitor experiences. Learn why unified ticketing matters.

Why Museum Membership Programs Stall (And How Technology Can Help)

Museum membership programs often rely on calendar-based renewals instead of real visitor behavior. Learn how connected data can improve retention, renewals, and growth.

From Event Chaos to Event Strategy: Rethinking Museum Program Management

Museum events generate valuable audience insights, but disconnected systems often cause that data to be lost. Learn how centralized program management helps museums improve engagement, memberships, fundraising, and operational efficiency.

Managing Museum Retail Without Creating More Work for Your Team

Discover how an integrated museum POS helps reduce manual work, improve inventory management, automate member discounts, and turn gift shop transactions into valuable visitor engagement insights.